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Bee Network Bike at Hulme CYCLOPS

Learn more aboutBee Network Cycle Hire

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About the scheme

When is cycle hire coming to Greater Manchester?

October 2021: You will begin to see cycle hire stations installed across the Bee Network Cycle Hire zone.

3 November 2021: Staff and students from the University of Salford will have access to 30 bikes on an invitation-only basis.

18 November: More bikes will join the fleet around the University of Salford, Media City and Oxford Road, as the scheme becomes available to the public.

From June 2022: Bike numbers will be ramping up to 1200 pedal bikes and 300 e-bikes, and more than 200 stations across the operations zones.

GM Cycle Hire Zone map

About the bikes

What size range does the bike suit?

The bikes adjust to suit people from 4ft11inches to 6ft5inches (149cm to 195cm). It may be suitable to users outside of this range depending on their inside leg length.

The saddle adjusts along the scale using the seat clamp.

What are the bike’s safety features?

All of our bikes are fitted with a bell on the handlebars.

The bikes feature internal machine drum brakes for safe and reliable braking on all terrain, with separate levers for front and rear brakes.

The bikes are also fitted with the Beryl Laserlight, a patented safety laser projection technology that makes cyclists more visible to drivers and pedestrians, and the Beryl Burner Brake with enhanced braking detection.

What kinds of bikes are available?

Pedal bikes

The bikes are lightweight (under 20kg) yet sturdy.

The comfortable saddle can be adjusted to suit a wide range of cyclist heights between 4’11” - 6’5” (149cm to 195cm).

E-Bikes

The bike assists you as you pedal, making it easier and quicker to get around by bike.

When you start pedalling, the assist will start automatically.

The assist stops at 15.5mph. Once you reach this speed, the motor will no longer assist you; you can pedal as normal.

Please be aware that e-bikes are heavier than our pedal bikes.

What happens if my e-bike runs out of battery?

You can see the expected range of the e-bike in the app before hiring a bike. We recommend choosing a bike with a battery level suitable for the type of journey you're trying to make. Please note: as stated in our Terms of Service, it is your responsibility to ensure the battery level on the bike is sufficient to cover the trip you intend to take. If you park an e-bike outside a cycle hire station or out of the operating zone because the battery has run out, you will be charged accordingly, and this will not be considered grounds for a refund.

Are the bikes COVID-19 safe?

Due to the way our bikes move around operating zones, it’s not operationally possible for us to disinfect the bikes between each ride and also keep the service running for everyone who needs it, so we’re asking our riders to help us out with the following:    

  • Please wash your hands before and after riding a bike and wear gloves. If you can’t wash your hands immediately before riding, you can use an alcohol-based sanitiser. Avoid touching your face when you haven't washed your hands.

  • Please consider other users and follow sensible precautions as advised by the NHS and the government.

  • If you are self-isolating as you are unwell with coronavirus symptoms or because someone in your household is unwell, please do not use a bike. If you fall unwell with suspected symptoms of coronavirus while riding a bike then you should stop riding them and access information about what to do next via online NHS 111.

We’re keeping a close eye on advice from public health bodies and our local authority partners, and will update our operations and information for users as and when required.

If you have further questions about Bee Network Cycle Hire, please contact TfGM customer support on 0161 244 100 or email BNCycleHire@tfgm.com.

For any health concerns please follow NHS and Government advice.

Pricing

How much does it cost to hire a bike?

Pedal bike

It costs 50p to unlock a pedal bike and 5p per minute of cycling

Ride cost examples:

● 5 Minutes: 75p

● 10 minutes: £1.00

● 15 minutes: £1.25

● 20 minutes: £1.50

● 30 minutes: £2.00

● 40 minutes: £2.50

● 1 hour: £3.50

E-bike

It costs £1.00 to unlock an e-bike and the 10p per minute of cycling.

Ride cost examples:

● 5 minutes: £1.50

● 10 minutes: £2.00

● 15 minutes: £2.50

● 20 minutes: £3.00

● 30 minutes: £4.00

● 40 minutes: £5.00

● 1 hour: £7.00

As soon as you unlock the bike, a ride fee will begin and ends when you lock the bike at the end of your journey. Pay for your ride by linking a credit, debit or pre-paid payment card to the Beryl App.

The convenience fee for out of station parking

A convenience fee of £5 applies if you do not end your ride in a cycle hire station. The fee covers the operational cost incurred to return the bike to a station for others to ride.

Out of zone fee

If you lock a bike outside the operating zone, a fee of £10 will apply. If the bike is not brought back into the operating zone within 24 hours, an additional £80 fee will apply to cover the cost of recovering the bike.

Unlocked bike fee

At the end of your ride, please make sure you lock your bike correctly in a cycle hire stand. The bike will chime to let you know it is locked. Please check in the Beryl app to make sure your ride has ended. If you forget to lock your bike and leave it unlocked, your journey will continue. Unlocked and unattended bikes are at higher risk of being stolen or vandalised and will not appear as available on the app for other users. A flat fee of £10 will apply to cover the cost of sending out the operations team to lock the bike.

Pause your ride

Run your errands without paying any parking or unlock fees. If you need to pop to the shops or swing by an ATM while using the bike, you can lock your bike and pause your ride multiple times for up to 15 minutes instead of ending the journey.

How do I pause my ride?

There are two different ways to pause your ride.

1) While on a ride, open the app and tap 'pause my ride', this will take you to another screen directing you to lock your bike. Once the bike is locked, it will automatically pause your current ride.

2) If you lock the bike before selecting 'pause my ride', you can still use the pause feature. The app will give you a one minute window where you can choose to pause your ride instead of ending it. If you decide not to pause your ride during this minute, the ride will end.

How much does it cost to pause?

Pausing your ride is charged at the exact per minute cost as riding—5p per minute on bikes and 10p per minute on e-bikes.

How do I unlock my bike and resume my ride once paused?

If you have paused your ride, the app will enter a 'ride paused' state. Here you can unlock the bike by simply tapping 'unlock bike'.

How do I end my ride?

Open the app and tap 'end ride' in the bottom right. Please check your app to verify that your journey has ended correctly before leaving the bike. Be aware that parking charges may apply once the ride has ended.

Do I have to pay parking fees if I pause my ride?

No additional charges apply if you pause your ride outside a cycle hire station or out of the operating zone. If you end your ride in the app, or the ride ends because the 15 minute period has passed, the standard out of station or out of zone charges apply.

Can someone else hire my bike while my ride is paused?

No. While you have paused your ride, your bike will not be available for another person to hire and will not appear on the app. If you end the ride in the app, or your pause period runs out, your journey will end, and at this point, someone else will be able to hire the bike.

Hiring a bike

How to hire a bike in Greater Manchester

Hiring a bike is simple - first you must download and register on the Beryl app.

To unlock a bike you need to click the ‘Unlock Bike’ button which will direct you to scan your phone over the touchpad between the handlebars on the bike to unlock it.

Once unlocked, you can pull the bike out of the cycle hire stand to start your ride.

If you decide to not unlock the bike you can press cancel and the app will direct you back to the home page.

Unlock Help

Unlock with bike ID. Find the 6-digit number on the unlock pad in the middle of the handlebar.

If your NFC (contactless) unlocking is not working, you can unlock a bike with the bike ID (which is written on the bike's frame). Key the bike ID into your app.

How do I log in to the Beryl app?

There are three ways to create an account in the Beryl app:

Option 1: Email address

Enter your email address when you sign into the app. Beryl will send an email to that address with a "Magic link". You should receive this email within a couple of minutes. All you need to do is click on the Magic link to sign into the app. We recommend that you click on the link in your email from your mobile device.

Option 2: Google Single Sign On (SSO)

Choose the “Sign in with Google” option. You will have the option to choose a Google account from a list or to add another Google account. Once you confirm the account you would like to use; you can sign in to the app.

Option 3: Log in with Apple ID

Press the “Sign in with Apple” option. Run through the Apple flows to confirm the sign-in. Remember which sign-in option you have used as you will need always to use this option to access your account on the Beryl app.

Pre-authorisation charge

To verify that you have a valid payment card associated with your account, Beryl will run a pre-authorisation check on your payment card when you set up your account, and for every subsequent attempt you make to hire a bike. To pass this check, you must have funds of at least £1 available on the payment card associated with your account. We do not take any money during this check. We request a temporary hold of £1, and during that time, it will not be available for you to use.

Once the pre-authorisation check is complete, we will immediately cancel the request to hold the funds, which is released to you based on your bank’s procedure. We do not have control over and cannot accept responsibility for any delays in releasing the funds to you once we have cancelled the request.

If Beryl run the pre-authorisation check and cannot verify that you have sufficient funds available on your payment card, you will not be able to unlock a bike. This pre-authorisation check applies to all users.

Can I park my bike anywhere?

All trips have to start and finish at a cycle hire station. When the scheme is live you will be able to find your nearest cycle hire station via the Beryl app. Out of stand (£5) and out of zone (£10) charges will apply if you park your bike outside of a cycle hire station. A zone is shown by the red line on your map of the area in the app.

What is the minimum age to hire a bike?

The minimum age for hiring and riding a bike is 16. Although we think cycling is great, however old you are, for safety and insurance purposes, we have a minimum age to hire and ride our bikes. Absolutely no one under 16 is permitted to ride a bike and someone 16 or over cannot unlock a bike for someone under the age of 16.

Can I hire more than one bike?

You can only hire one bike on your account at a time. To ride with friends or as part of a group, each user needs their own account. However, the same payment card can be added to multiple accounts.

Can I ride outside of the zone?

The bikes should operate and remain within a large, designated zone agreed with our partners in Manchester, Salford and Trafford. The red line shows the zone limits on the Beryl app, the Bee Network Cycle Hire webpage and Beryl’s website.

Hiring the bike within the zone and locking outside the zone

If you hire a bike within the zone, you can cross the zone boundaries with no penalties as long as you finish your ride and lock the bike back in a cycle hire station within the zone. If you park a bike outside the operating zone, a £10 "Out of Zone" will apply. You'll still be able to unlock the bike and ride back into the zone, but be aware the "Out of Zone" fee is applied every time you lock the bike outside the zone. This charge applies even if you just lock the bike for a short time, eg. to nip into a shop. For this purpose, we recommend that you pause your ride. (See 'pause your ride').

Can I hire from one zone and park in another zone?

Yes, so long as you park the bike back into a cycle hire station in the new zone, you can travel within zones. If you were to travel to another zone but leave the bike outside of a cycle hire station, you would be charged a £5 out of station fee.

Hiring the bike outside the zone

You can hire a bike that is located outside a zone. If you ride it back into the zone and lock it within a cycle hire station there, no extra charges will apply. If you don't take it back to the zone but instead lock it outside the zone, you'll be charged the £10 "Out of Zone" fee. This applies even if you were not the user who originally took the bike outside the zone.

Returning a bike

How do I lock my bike?

Push your bike back into an empty cycle hire stand. Then push down on the lock lever on the back wheel to end your ride and lock the bike. When the bike is locked, you'll hear the bike chime and you'll get confirmation of the end of the ride in your app.

What happens if the cycle hire station is already full when I arrive?

If you arrive at the cycle hire station and it's full, please park your bike neatly alongside the other bikes, as close to the stand as you can, so the bike isn't obstructing any access areas or pavement. Then push down on the lock to close. When the bike is locked, you'll hear the bike chime; this confirms the end of the ride in your app. If you lock your bike outside the vicinity of a cycle hire station, a £5 out of station fee will apply.

Staying safe while cycling

Tips for riding in the city

We want you to enjoy using Bee Network Cycle Hire. There are some important things you can do to make sure your ride is safe and smooth.

Helmet

In the UK, it's not compulsory for cyclists to wear a helmet but many choose to wear one for added protection. If you choose to wear a helmet, it should be snug fitting and secured tightly to your head. Bee Network Cycle Hire doesn't provide helmets to riders, but you can find a good quality helmet in any one of the city’s bike shops or online.

Signalling

When cycling on the road, it's important to let other road users know where you're going and your intentions to change lanes, turn off or to slow down. Learn the correct hand signals for each of these manoeuvres and make sure you signal in advance to give other road users a chance to react. If it’s been a while since you’ve jumped on a bike, there are a number of free courses available to you. Find out more: https://activetravel.tfgm.com/cycling/courses-and-bike-maintenance/

Door zone and gutters

Take care when cycling past parked cars in case someone opens a door into your path. Cycle at least one door's width out from the line of parked cars so you won't need to swerve to dodge a door. You should also take care not to cycle too close to the gutter. There may be broken glass, rubbish or wet leaves accumulated there which can damage the bike or cause you to slip.

Traffic lights and signals

When cycling on the road, you should follow the rules of the road including: respecting traffic lights; giving pedestrians priority at zebra crossings with Belisha beacons; and respecting priority at roundabouts.

Customer enquiries

For any questions about the Bee Network Cycle Hire, contact the TfGM customer support team on 0161 244 1000 or email BNCycleHire@tfgm.com.

Monday to Friday: 7am-8pm

Weekends: 8am-8pm

If you need to contact someone about your Bee Network Cycle Hire account or troubleshoot a bike or journey question, please contact Beryl directly through the in-app chat, online webchat at https://beryl.cc/ by emailing support@beryl.cc or by calling 0203 0035044. The Beryl customer support team is available seven days a week from 7am to 9pm.

My bike is damaged

If you find that the bike you have just unlocked is damaged, please return it to a cycle hire station and contact the Beryl Support Team. The easiest way to report a broken or damaged bike is to report it via the Beryl app. You can do this by clicking on the spanner icon within the app to report any damage to the team. You can also call 0203 0035044, email support@beryl.cc or chat via the website.

Report a missing bike

If you find a bike that looks lost, please get in touch and our on-street team will collect the bike and take it home. Provide the postcode or What3Words location where you found the bike and if possible the bike ID number which is the six-digit number found on the frame near the rear wheel. You can get in touch by:

Phone: 0161 244 1000

Email: BNCycleHire@tfgm.com

In the Beryl app: instant message in the top right of your screen

Beryl website: Chat function in the bottom right corner

Can I suggest a location for a new cycle hire station?

Yes! The cycle hire stations for the regional centre are carefully chosen based on a range of selection criteria but if you do have a good suggestion for a station location then please contact the team by emailing BNCycleHire@tfgm.com. We can’t guarantee it will be chosen as a location but we will review all suggestion.

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